On Monday I posted about the city’s new QAlert system for reporting issues to the city and tested it. I sent in a request to repair a brick crosswalk at the intersection of Benefit and Waterman. I received an automated reply today.
Activity was posted on a service request (ID: 1304) that you filed. The service request and activity details appears below:
Service Request Details:
ID: 1304 Date: 8/26/2008 10:48:00 AM
Type: Road repair or replacement
Comments: The individual is requesting service for a brick crosswalk at the interesection of Waterman and Benefit Street. The complaint is loose bricks creating trip hazard for pedestrians and causing cars to spin out when pulling out of the interesection. PM
Date\Time: 8/29/2008 11:40:25 AM
Comments: The customer entered this request under the wrong category so it went to the wrong division of DPW. This is an issue for DPW-Engineering and DPW-Highway.
Aside from being a little user unfriendly (“The customer entered this request under the wrong category,” well excuuuuuse me), a response within a week seems at least adequate to me. Next test is to see if and when the crosswalk gets repaired, I’ll be posting more updates.