If you tried to visit our site at any time since Tuesday morning, you were likely met with an error message of some sort, or a temporary message about our site being down. Temporary turned into five days as our hosting company, Dreamhost failed us spectacularly this week.
If you follow us on Facebook or Twitter, you got the play by play of our annoyance and desperation through the week as we submitted support ticket after support ticket with no response other than cryptic “we’re working on it” messages from reply robots.
The short story is, the server our site is hosted on had a hardware failure on Tuesday morning. Dreamhost attempted to move everyone on that server to new hardware, but that process failed, forcing them to fix up the old server, restore from backup, then move to a new server. While our site was half moved from one server to another, then back, then restored from backup (kind of), various things within the WordPress install reported back failure errors to anyone trying to visit the site.
Over the days we received various automated replies about things supposedly being back “tomorrow” and some people having service, but slow. With our random WordPress error messages and our inability to get a handle on where exactly Dreamhost was in their process (since we never got a human response to any of our requests for information), we were left to twiddle our thumbs and fume.