Though Governor Chafee made a great show of improving the DMV early in his term, we still hear no end of complaints about the agency. Below is an email a reader sent us about her recent experience:
I spent an hour on hold where a single sentence repeats over and over and over just to get to a voicemail box of an employee in the communications department?
I need my vehicle title returned. There seems to be an online database that I could use to accomplish this task, but can’t access without paying a huge amount of money. Why restrict it? So many of your customers could be using online tools instead of perpetually unavailable personnel to solve their problems.
I paid to register my car and my title was sequestered. Now I need to pay to recover it? And waste hours of my time to get no service whatsoever?
Your service is so terrible that dealing with you is the most dreaded errand of any errand. I’d rather spend a day cleaning toilets with a toothbrush than visit your offices. At least I would know that my goal was something that could be accomplished.
You have a new building, and NOTHING has improved except for your lobby. You should have stayed in Pawtucket, hired 10 more people for customer service, and 5 people to put any service possible online for FREE.
How have your experiences at the DMV been of late? Better? Worse? You wish you were dead so you’d never have to go there again?