Mayor Angel Taveras
This afternoon I took a walk with Mayor Angel Taveras to try out the City’s new ProvConnex iPhone app (an Android app is in development).
The Mayor and I walked down Washington Street and he showed me how the app works on his iPhone. The Mayor’s Press Secretary, David Ortiz joined us and provided more details on the app.
The free app is available in the Apple App Store and integrates with the City’s online ProvConnex system which people may be familiar with. The app allows residents (and visitors I suppose if they like) to report a myriad of issues from unshoveled sidewalks, to potholes, to broken street lights and trash strewn lots, and more.
On my way home this afternoon I reported that a number of streetlights are out at the intersection of Dean Street and Atwells Avenue, the intersection is very dark because of this. Screenshots of my report are embedded in a slideshow at the end of this post, including a copy of the email I recieved confirming my submission. Issues reported through the App are sent to the Office of Neighborhood Services where staff dispatches it to the relevant City department. The app keeps a collection of your reports and allows you to follow-up on their status.
The City attempts to move as quickly as possible on reports, but of course during pothole season the holes can only be filled so fast. Reporting won’t get action in a day, but it will add your pothole to the City’s list.
The App can use GPS to locate where you are when you make a report, or you can search for an address to report an issue when you may not be at that location. It also allows you to upload a photo of the issue you’ve reported.